Top 8 best business VOIP solutions for small business in 2021

Business VOIP solutions can control all of your voice communications from a central web console, no matter how many extensions you have, where your employees are, or even what devices they use. 

business VOIP solutions

Most systems also offer features such as video conferencing and teamwork. 

Combine all this with subscription-based prices, which are usually much cheaper than old-fashioned local PBXs, and VoIP remains one of the best communications investments any business can make, especially during a pandemic.

How can I choose the right business VOIP solutions?

Before you start looking at a brand, you need to figure out exactly how you want your business to use the phone system. 

Take a look at your existing phone system and decide if you’re just going to save it and attach some VoIP features on top, save only part of it, or replace it all. 

Often there is no complete replacement in the cards, at least because some parts of your existing telephone system cannot be easily changed to softphones or even VoIP desktop phones.

Does my business need business VOIP solutions?

With VoIP business services, your business no longer has to be tied to a limited number of physical phone lines. 

Instead, you can use your VoIP provider’s approach to access your VoIP number and make VoIP calls from your mobile phone or desktop using your business phone number. 

It’s best for your customers to see your company phone number on their caller ID.  You can also receive incoming calls from customers – even if another private phone number is connected to your device.

As work from home becomes more common than ever before, VoIP phone systems are becoming more vital than ever. 

Thanks to the small business VoIP telephone system, your employees can easily make and receive business calls at home using your company phone number. 

With that in mind, we researched the market to find the best VoIP services for small and medium businesses by narrowing it down to these 13 VoIP phone service providers so you can easily find what you need.

Duties and responsibilities of business VOIP solutions

  • The use of calls, e-mail or any communication via the Internet, other than the Internet, is not charged.
  • VoIP helps reduce the costs required to build a network infrastructure.
  • Easy to carry, flexible and affordable.
  • Easily integrates with other mobile applications.
  • You can also make calls via video conferencing via VoIP.
  • Reduces communication and latency and increases the speed of interaction with customers and colleagues.
  • Helps increase business productivity.

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What are the features of business VOIP solutions?

Video and audio conferences

Many VoIP phones have built-in screens and cameras, so you can conduct video conferencing directly from your desk without using a laptop. 

Audio conferencing can be a much more convenient option, especially when not every caller has access to a camera phone.

Voicemail

If you work with a traditional telephone system or VoIP, voicemail has become an integral part of our working lives. 

The most interesting thing about VoIP voicemail is that you can access it anywhere and from any supported device, such as a mobile phone or laptop.  You will never have to miss an important call again.

Screen sharing

Screen sharing is ideal for viewing (and managing) a colleague’s computer for collaboration and for helping a customer with technical or sales issues. 

Integration is simple, and the shareholder does not even need to download additional software.

Mobile working

Because VoIP works with the Internet, you can access your phone’s VoIP account on any supported device: usually using an app on your phone, laptop, or tablet. 

This means that you can make and receive calls to and from your VoIP number, whether you work from home or visit a customer.

Integration with CRM

CRM has become an important tool for businesses to track customer interactions. 

VoIP CRM integration can help you more effectively manage customer relationships by tracking calls in real-time, analyzing customer behavior for marketing purposes, and providing a better customer experience.

Call monitoring

With VoIP, voice (and fax) can be stored as digital data packets, making call monitoring easy and efficient. 

Call monitoring maintains high business standards, allowing managers to track performance and compliance, reduce accountability, and apply training accordingly.

Advanced call routing

Advanced VoIP call routing can route incoming calls to any person or team in real-time.  This means you can easily communicate on weekdays, manage long wait times, offer the ability to leave a voice message, and easily scale your call center as your team grows.

Call recording

With VoIP, you can record any calls by taking notes in the past.  Incoming and outgoing calls are stored in the cloud, ie they can be accessed from anywhere.  You don’t even need to record from the beginning to get the whole call – you can save the call recording at any time during the call.

Music and messages on the content

No one likes to be kept on hold in silence, so using the right music on hold can help calm people in line, and it’s an opportunity for you to promote suggestions and give advice on services. 

Content music is usually offered by your VoIP provider, but you can also use third-party plug-ins to expand your music settings.

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Advantages of having a business VOIP solutions

  • You can receive incoming calls using a computer (desktop application), VoIP phones and even a mobile phone (Android / iOS).
  • One you can share one number with several employees.
  • You can easily track call duration, hold time, standby time and general usage.
  • Most VoIP business services come with call forwarding, caller ID, call waiting, call routing, unlimited extensions, and more.
  • You can use the same company phone number anywhere.
  •  It gives you a business phone number, so you don’t need to share your personal mobile phone number with customers.
  • Business VoIP offers lower rates for local and international calls.
  • Popular business VoIP providers also include business SMS, fax, messaging and video conferencing.

How does business VOIP solutions work?

VoIP works in much the same way as a regular telephone system, but it is usually much more affordable and easier to scale.  VoIP technology also has a number of advantages that traditional telephone systems do not have. 

For example, it allows you to make or receive calls from virtually any device, anywhere, as long as you have an Internet connection. 

Use your smartphone, tablet, computer, or even special VoIP equipment to stay connected.

Many VoIP systems also have several advanced features, such as easy call routing, advanced on-hold messages, and multiple phone numbers. 

At the high end of the spectrum, many VoIP packages are equipped with built-in tools such as online fax, integrated email marketing, and video conferencing.

VOIP solutions for small business

A VoIP solution is perfect for small businesses because it can grow with you. You can easily add additional lines or reduce lines and be billed accordingly. It’s a cost-saving way to communicate. With PSTN, your phone company will only provide the maintenance included in your contract.

Why do small businesses need VIOP phone system?

Business VoIP systems offer high-definition voice calling, video and audio conferencing, team messaging, unlimited extensions, cloud PBX with auto-attendant, and other features and functionality your organization needs, all in a single platform.

It integrates with your mission-critical productivity business apps to further empower your business to keep up with large enterprises.

With the ability to place calls over the internet comes huge cost savings. It uses your existing internet connection instead of the regular telephone lines so you don’t have to pay for fees imposed by the phone company.

This makes long-distance and international calls much cheaper since you’re not utilizing thousands of miles worth of copper wire as with traditional telephony.

How do small businesses set up VoIP?

How to set up a VoIP system:

  1. Choose a new phone number, or port your existing phone number.
  2. Add users to your phone system.
  3. Create a Call Flow to route incoming calls.
  4. Set up users with IP phones (optional) and/or virtual phones.
  5. Integrate with other apps (optional).

So, the above information and steps can give a guide for VOIP solutions for small businesses.

Top 8 best business VOIP solutions in 2021

#1. RingCentral

RingCentral is a complete telephone solution for small businesses that allows them to make calls, send and receive emails, attend and conduct video conferences and much more with just an Internet connection and no PBX equipment. 

It is a cloud-based VoIP provider that allows you to use the service from anywhere or from any device. 

It also has geographically dispersed data centers that add security levels to all business communications.

Whether you need to make an audio or video call, send a message, or email, RingCentral simplifies all your business communications so you can do it from just one application. 

You can also combine your other business functions in one place, simply by using the integration offered by RingCentral, with the most common programs, such as Google Workspace, Salesforce, etc.

It also offers individual integration if what you are looking for is not included.  Setup is very simple, it includes centralized administrator management and allows administrators to assign roles and permissions at every step. 

In addition to communicating with your customers, the RingCentral command messaging feature allows teams to stay connected, send files, collaborate on customer calls, create to-do lists, and more. 

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#2. Ooma

With Ooma, you can get solutions for business communication both for your team and for the needs of communication with customers.  It includes all the features you need from a good VoIP service provider. 

If you receive a lot of calls every day, Ooma allows users to join calls directly from their desktop using the desktop app and even offers the ability to use mobile phones to make calls on the go with its mobile app.

Whether you want the system to make calls or one that allows you to send SMS / MMS or video conferencing solutions, Ooma allows you to do all this through their VoIP service. 

When you register with Ooma, you get many advanced features. 

Instead of hiring an administrator to answer all your incoming calls, with Ooma you can also hire a virtual secretary who automatically receives your clients, plays pre-recorded messages and menu options, directs your subscribers to the right departments, and more.

You can also use various call functions.  Agents can not only forward calls to other departments, but can also park calls, forward them to other numbers, block calls from spammers, and more. 

It also includes an advanced call barring feature that automatically blocks work calls by cross-checking with a database of over 2 million work call numbers.

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#3. Nextiva

Nextiva is one of the best and most reliable VoIP business services on the market.  And you do not need a one-year contract to use their services. 

They offer many powerful features, such as unlimited calls, auto operator, unlimited faxes on the Internet, advanced call management, and more.  You will also receive a free number with all their plans.

It also comes with some automation features.  For example, you can set up action at a specific time or receive automatic notifications of new sales. 

The Nextiva support team is extremely knowledgeable and helpful.  You can always contact them in case of any problems.

Does your business need a local office phone system that runs on existing phones?  Contact centers and corporate companies often use Nextiva to migrate their private Avaya (PBX) branch to SIP cloud telephone systems. 

In general, Nextiva is suitable for startups, small businesses, and even medium-sized businesses.  We can also vouch for them when we use their office telephone services for our own business.

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#4. Phone.com

Phone.com is one of the most affordable VoIP services for small businesses and one of the best VoIP phone services. 

It offers various functions, such as call forwarding, call waiting, caller ID, voicemail, text messages, and more. 

You will also receive at least one local or free room with all their plans.  This is very useful for your business, as customers can contact you for free.

Want to know about your customers’ demographics, social profile, etc.?  You can easily do this by looking at subscriber analytics.  Phone.com is a cost-effective service that starts at $ 12.99 per month. 

However, there is a limit of 300 minutes and 3000 SMS with their master plan.  You need to move to a higher plan to increase this limit.

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#5. Grasshopper

Grasshopper is one of the best VoIP and virtual phone systems on the market.  And you can use their services if you are a small business owner or just starting out. 

It comes with the most essential call features, including incoming call management, call transfer, custom greeting, simultaneous call processing, VoIP calls, and voicemail with all their plans.

You can use their mobile or desktop applications to make outgoing calls.  Unlike Phone.com, there is no limit to the number of minutes you can use.

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#6. GoToConnect

GoToConnect, formerly Jive, is a popular provider of VoIP services for small businesses.  They offer an unlimited number of calls, an unlimited number of extensions, and a free local or toll-free company phone number. 

Their business phone service includes more than 100 powerful features, including conference calls, voice mail transcription, international calls, team messaging, auto operator, call forwarding, audio conferencing, call analytics, music on hold, unlimited call queuing, and more.

Because GoToConnect is part of the big brands in the GoTo family, they also have seamless integration with their webinar software, GoToWebinar along with hundreds of other integrations such as G Suite, Microsoft Outlook, Salesforce, and more.

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#7. Vonage

Vonage is a VoIP technology for small businesses.  You just need a high-speed internet connection to start using their service.  It offers an unlimited number of calls and SMS services in the US and Canada. 

In addition, you can easily associate your company phone number with a mobile device using their Android or iOS app.  There is also Microsoft Teams integration.

Vonage also comes with 40+ standard VoIP features, including call verification, Do Not Disturb, Caller ID, Call Forwarding, Voicemail to Email, Call Blocking and File Sharing.  They even have call center support. 

However, it should be noted that their master plan has limited capabilities.  So you need to go to a higher plan to get all the advanced features of your phone.

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#8. CallHippo

CallHippo is another great virtual phone system on our list.  It comes with standard features such as call hold, contact management, greeting, call reminders, and more. 

It comes with a free plan with limited features and is suitable for entrepreneurs and startups.  However, you can always go to a higher plan to take advantage of premium features.

You can also integrate CallHippo into a variety of services, including Pipedrive, Slack, Zoho CRM, Hubspot, Zapier, and Zendesk, to improve its functionality by integrating CRM or other web applications.

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Conclusion

Why this blog post topic is vital to businesses, is that with VoIP business services, your business no longer has to be tied to a limited number of physical phone lines.

The business VOIP solutions can control all of your voice communications from a central web console, no matter how many extensions you have, where your employees are, or even what devices they use.

So, the top 8 best business VOIP solutions in 2021 we listed here can be of great help to your business.

As work from home becomes more common than ever before, VoIP phone systems are becoming more vital than ever. 

VOIP solutions for small business are much more vital because it gives the small business a say among the big guys.

Finally, if you got what really is about to help your business on this blog post, could you share with friends of like minds to help theirs as well.

Use the comment section to share with me any of your thoughts on the business VOIP solutions.

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